Servicenow course content
Service Now Online Training – ServiceNow progress, supports and implements a suite of on-demand IT service management features offered via the Internet as software as a service (SaaS). These features are licensed on a simple and economical subscription basis. The latest release of ServiceNow is Fuji.
What Is ServiceNow Tool??
Service Now Online Training integrates with mediator applications and data sources. The better accepted integrations are with Problem Management, Incident Management, CMDB, Single Sign-on and User Administration. A mixture of techniques can be used, most remarkable Web Services, Excel, LDAP, Email, JDBC, as well as any industry accepted technologies that use REST, WSDL or SOAP. Additionally, command-line integrations and API perhaps executed using a MID Server. ServiceNow has performed the coming combination with enterprise systems and platforms.
ServiceNow discriminate itself with others by presenting software as an automatic upgrades, service, flexible subscription models and mobile interface.
- Welcome and Introduction of snow.
- Basics of incident, problem, change, knowledge management, service request.
- List View and Onscreen Navigation
- Tables, application & modules introduction.
- Field introduction and Filed types.
- Creation of tables & modules.
- User administrations.
- Introduction of scripting in service now.
- Glide class over view.
- Server side scripting vs. client side scripting.
- Business rules.
- Client Scripts.
- UI Policies, UI Actions.
- Script Includes.
- Scheduled jobs.
- Emails and Notifications
- Data Source, Transform Map, Transform script.
- Script Actions.
- UI pages, UI macros introduction.
- Update Set.
- Catalog Item overview.
- Record producer.
Note: Basic knowledge in JS, HTML especially in string methods, array methods of JS is expected.
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